Description

Location: US - Portland, OR 

Risk Level: Level 1 

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team

The mission of the Philanthropic Growth & Engagement (PG&E) Department is to advance Mercy Corps' mission by raising impactful and flexible funds—with a focus on growing unrestricted fundraising—from individuals, companies, and foundations, and elevating our global profile and influence. Our team brings together private fundraising professionals, marketing and communications specialists, development operations experts, and digital platform managers. Together, we boldly share Mercy Corps' global impact with our audiences through best-in-class storytelling with a focus on building trust, engagement, and long-term relationships among our supporters. We work across teams to inspire philanthropic support and partnership with external audiences and build and protect Mercy Corps' reputation and profile. Most of all, we are passionate about Mercy Corps' mission and believe a better world is possible. 

The Position

The UX Designer/Engineer is a member of the Marketing Platforms team and is responsible for the online experience across all Mercy Corps externally facing digital properties including websites, emails and landing pages. The UX Designer is responsible for user experience strategy and design, including designing and producing materials for various Mercy Corps online channels while maintaining brand continuity and using the latest in technology and design techniques.

In addition to producing high-quality UX designs, this position will also be responsible for front-end development; building and optimizing public-facing Mercy Corps websites, and providing in-house website development expertise. They ensure high performance of our websites and content management system. They work directly with content owners, in-house and agency designers, and the rest of the Marketing Platforms Team to create content and build designs using CSS/HTML on mercycorps.org and our subdomains.

Essential Responsibilities

●        Collaborate with the Marketing Platforms team and internal clients on UX & UI that demonstrate innovative and thoughtful strategies, designs and experiences

●        Continually work to master relevant software and programming languages, such as PHP in a Drupal environment, CSS/HTML, MySQL, JavaScript, Drupal and related open-source software and programs.

●        Keep abreast of industry trends in online development, including mobile platforms. Understand and work within project parameters: goals, requirements, usability, technical constraints, and schedule

●        Leverage analytics for testing and overall improvements of UX

●        Implement A/B tests in collaboration with Marketing Platforms and the Digital Analyst

●        Ensure that all designs support and adhere to Mercy Corps brand guidelines in coordination with internal Creative Services team

●        Participate in a matrixed Agile Scrum development team composed of both internal,

across-agency, and external, third-party, members.

●        Assist in the development and continued refinement of Agile software development processes.

●        Work in coordination with external design vendors as needed

●        Perform other duties as assigned

Supervisory Responsibility

None.

Accountability

Reports Directly To: Director of Digital Development

Works Directly With: Marketing Platforms, Creative, MME, Development Operations, IT, and other stakeholders across the organization as needed.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

●        Advanced knowledge of HTML, CSS, Javascript, and Drupal coding is required.

●        4+ years experience as a UX designer with an expertise in both information architecture and visual required.

●        Experience designing UX for mobile and adaptive environments is required.

●        A portfolio of work demonstrating excellence in creating user-centered design solutions is required.

●        Experience in ecommerce and/or transactional websites is strongly preferred.

●        Proficient in standard design tools such as Figma, Photoshop, and Illustrator.

●        Ability to work on multiple projects with tight deadlines.

●        Experience in the design review process and working with internal stakeholders on iterative designs towards a final product.

●        Experience being a collaborative team member and working directly with other developers for implementation of designs.

●        Ability to work as part of a team and to communicate in a clear way.

Success Factors

A successful candidate innately strives to translate pixel-perfect design concepts into user interfaces across all channels and devices. They approach design with a mobile first perspective and have a deep passion for web technologies. They work well within a team environment and can lead members through all aspects of the design and front-end development process to ensure goals are achieved.

Living Conditions / Environmental Conditions

The position is based in Portland, Oregon and it requires no travel.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).